Verizon Wireless announced Wednesday that its engineers are working on a problem with the 4G (fourth generation) LTE (Long Term Evolution) service, to the detriment of some client devices 4G to be resolved.
The company said in a statement that the e-mail in the last 24 hours, some customers have reported that LTE 4G their devices to the use of 3G data services, where they usually get 4G.
The company did not specify what the nature of the problem, and the locations and number of affected customers. At a community forum Verizon customers have been reported from a number of locations in the U.S. problems with their 4G service Wednesday.
Verizon LTE 4G is now in 179 cities and 114 major airports, the more than 186 million people in the United States, according to their website.
Verizon said the 3G data and voice devices were not affected, and go through all the customer calls and text messages.
The operator said that some customers have not reported problems, others report that data access is interrupted or not available. “We are working to resolve the problem as quickly as possible,” he said.
Verizon plans to expand its 4G LTE network to cover about two-thirds of the U.S. population by mid-2012, and covers all the country’s existing 3G footprint with 4G LTE until 2013.